SAFETY RECALL NOTICE
Musical Jumbo Wooden Xylophone
Brand: Petit Collage, Series/Model No: WXT-ELEPHANT,
Batch Code: TT.1902.0617, UPC: 736313543421
On Sale in the US since August 2017
On Sale in Canada since September 2017
The safety of our customers is very important to us, so as a precaution in collaboration with the Consumer Product Safety Commission we’re actioning a voluntary recall of this product due to two reports that there is a potential for the ball at the end of the beater stick to separate presenting a choking hazard. No injuries have been reported.
Customers who have purchased this product or received it as a gift are asked to please stop using the xylophone beater stick and order a free of charge replacement one-piece stick by calling Wild & Wolf’s Customer Service Team on #866-285-4407 from 9am to 5.30pm, Monday through Friday ESTor email firstname.lastname@example.org. Wild & Wolf will be happy to reimburse consumers for communication charges involved.
The safety of our customers is our top priority and we are very sorry for any inconvenience or disappointment this product recall causes.
All retailers where this has been sold will be contacted directly.
FREQUENTLY ASKED QUESTIONS
Is the product not compliant with safety standards?
Our products are of the highest quality and tested to meet all applicable national and international safety standards. The Musical Jumbo Wooden Xylophone is designed and manufactured to satisfy all safety regulations, including SOR2011/ 17, ASTM F963-16 and EN71-1. The reports from a third-party testing laboratory also showed the product had passed all safety tests as required.
Have the products been removed from the retailers' shelves?
We instructed all our retailers on January 30, 2018 to remove all affected products from the shelves.
When was the main sales period for these products?
US August 2017 - January 2018 & Canada September 2017 - January 2018
When will the recall end?
There is no end date for this recall. However, we encourage consumers to take action on the affected product as soon as possible.
Can you guarantee other Petit Collage products are safe for children?
Yes, our products are of the highest quality and tested to meet all applicable national and international safety standards. We sincerely regret and apologize for the inconvenience. Creating and developing toys for children is a responsibility we take very seriously. It is important for you to know that we stand behind our products and offer products that are safe for the families who enjoy them.
We are launching a voluntary recall of the 'Wooden Xylophone'. Customers who purchased this product or received it as a gift are encouraged to stop using the xylophone stick and order a free of charge replacement stick by calling Wild & Wolf’s #855-215-5879 toll free number from 8am to 5pm, Monday through Friday EST.
Nous lançons un rappel volontaire du «Xylophone en bois». Les clients qui ont acheté ce produit ou l'ont reçu en cadeau sont encouragés à cesser d'utiliser le bâton de xylophone et à commander un bâton de remplacement en appelant le numéro sans frais de Wild & Wolf #855-215-5879 de 8h à 17h, du lundi au vendredi.
Estamos lanzando un retiro voluntario del "xilófono de madera". Se recomienda a los clientes que compraron este producto o lo recibieron como obsequio que dejen de usar el xilófono y soliciten un reemplazo llamando al número gratuito número #855-215-5879 de Wild & Wolf de 8 am a 5 pm, de lunes a viernes.
Wir starten einen freiwilligen Rückruf des "Holz Xylophon". Kunden, die dieses Produkt gekauft oder als Geschenk erhalten haben, sollten den Xylophon-Stick nicht mehr verwenden und einen Ersatzstick bestellen, indem sie von Montag bis Freitag von 8:00 Uhr bis 17:00 Uhr die kostenlose gebührenfreie Nummer #855-215-5879 von Wild & Wolf anrufen.
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