FAQ

Is shipping free?

We are happy to offer free shipping on orders over $30 shipping anywhere within the contiguous United States. Orders below $30 are charged a $5 flat-rate fee. If you live in Alaska, Hawaii, Canada or Mexico, we offer affordable shipping rates through USPS that are automatically calculated at checkout. 

How long will it take to receive my order?

Please allow 2-4 business days for us to process your order. As soon as your package is ready to ship, you’ll get a shipment notification email with a tracking number. Orders typically deliver within 3-7 business days from when we ship your order.

Can you expedite my order?

If you need to expedite your order, please email hello@wildandwolf.com and we'll provide you with available options. 

Do you ship internationally?

We currently ship to the USA, Canada and Mexico. If you live outside North America, please visit uk.wildandwolf.com for international shipping. 

I received a damaged item. What do I do?

If you have received defective or damaged merchandise, please send a photo of the damaged item to hello@wildandwolf.com within 10 days of receipt for a refund or replacement. If you do not notify us within 10 days of receipt, credit or replacements cannot be issued. If you have additional return or exchange questions, please feel free to email hello@wildandwolf.com.

Can I cancel or make changes to my order?

Since we try our best to process and ship your order as quickly as possible, we cannot cancel or make changes to an order once it has been confirmed. Please wait for your order to arrive and refer to our return policy below to request a refund or exchange.

If you would like to add to your order, please place a new order.

What's your return policy?

If there is any reason you are not completely satisfied with your purchase, we are happy to offer a refund, exchange or replacement within 30 days of your original order date. All returned items must be unused and in their original packaging. We do not provide pre-paid return labels​. You will be responsible for covering the shipping costs to return. Please email hello@wildandwolf.com to start the return process.

Refunds will be issued in the original form of payment for the amount paid for the merchandise when returned within 30 days after the order was received. Merchandise must be returned in their original packaging and be new and unused in order to be eligible for a refund. Refunds will be issued for the full amount of the purchase. Shipping and handling charges are non-refundable. Please allow up to 5 business days for online refunds to be processed, and 1-2 billing cycles for the refund credit to appear on your credit card statement.

Are your products safe for children?

Yes. All of our products are tested to the highest safety and quality standards and are safe for children. 

Where are your products made?

Our products are ethically sourced from factories in China and Taiwan. We actively work with our suppliers to set targets and goals for improved ethical and social standards. Our ultimate goal for the future is to work exclusively with factories that aim to be carbon neutral, who use renewable energy and send no waste to landfill. 

I need help with something else.

For all other questions, please email hello@wildandwolf.com or call us at 646-941-8999, Monday to Friday, 9AM-5:30PM.